Cancellation:
You can cancel your subscription at any time.
You must cancel your subscription BEFORE the day of the next scheduled payment. You can view your billing information on the "My Account" section. Your account is active from the date of your initial sign up, until you cancel your payment. If you do not cancel your payment, you will be charged. This is non-refundable.
Deleting your account is NOT the same as cancelling the subscription.
Cancelling the Subscription on the Credit Card/Debit Card.
To cancel a subscription, please follow the below steps:
- Click on your icon in the right-hand corner of the screen.
- Select ‘Account’
- On the drop down, select ‘Cancel Membership’
- This will take you to a page to confirm the cancellation – please complete this, by clicking on the link ‘click here to cancel your membership now’
- Please keep confirmation of this cancellation.
- DO NOT delete your account.
- Email straight away to hello@tb-jp.com with your cancellation request. We will check the cancellation has been confirmed.
Cancelling the Subscription with PayPal
To cancel a subscription, please follow the below steps:
- Log in to your PayPal account.
- Click on your profile in the top right-hand corner of the screen.
- Select ‘account settings’
- Select ‘Money, Banks, Cards’
- Scroll down to ‘Preapproved payments’
- Select the merchant’s name that you want to cancel. This will take you to another page.
- Under ‘Status’, click on ‘Cancel’.
(PayPal may change or update their site, so the above process is a guide and subject to slight change.)
Cancelling the Subscription with Google Play
To cancel a subscription, please follow the below steps:
- Open the Google Play app.
- Click on the profile icon in the top right-hand corner.
- Select ‘payments & subscriptions’
- Enter subscriptions
- Select the subscription that you would like to cancel.
- Click ‘Cancel subscription’ and follow the instructions.
- Select the merchant’s name that you want to cancel. This will take you to another page.
- Under ‘Status’, click on ‘Cancel’.
PLEASE NOTE – Uninstalling the app, WILL NOT cancel the subscription.
(Google Play may change or update their site, so the above process is a guide and subject to slight change.)